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Terms & Conditions

Double Bubble Casino > Terms & Conditions
Last updated: 08/05/2026
Relevance verified: 19/06/2026

1. About Us and These Terms

Double Bubble Casino is operated by Double Bubble Casino Online, registered at Level 10, 3 Hardman Street, Spinningfields, Manchester, M3 3HF, United Kingdom. The website is accessible at https://double-bubble-casino-uk.com/.
By accessing or using Double Bubble Casino, creating an account, or placing any wager, you confirm that you have read, understood and agreed to these Terms and Conditions in full. If you do not accept these Terms, you must not use this website or any of its services.
These Terms apply to all players accessing the site from the United Kingdom and are governed by the laws of England and Wales. Double Bubble Casino holds a licence issued by the UK Gambling Commission, permitting us to offer real-money gambling services to residents of Great Britain.

2. Eligibility and Account Registration

2.1 Age and Residency Requirements

You must be at least 18 years of age to register and play at Double Bubble Casino. It is a criminal offence under the Gambling Act 2005 for anyone under the age of 18 to gamble. We carry out age verification checks at the point of registration and at the point of withdrawal. In some cases, we may request verification documents before any gameplay is permitted.
You must be physically located in the United Kingdom when accessing the site and placing wagers. Access from jurisdictions where online gambling is prohibited is not permitted.

2.2 One Account Per Person

Each individual may hold only one registered account. Opening duplicate accounts is strictly prohibited and may result in the immediate closure of all associated accounts and forfeiture of any funds held therein. If you suspect a duplicate account has been created in your name without your knowledge, contact us immediately at contact@double-bubble-casino-uk.com.

2.3 Accurate Information

When registering, you are required to provide accurate, complete and up-to-date personal information including your full legal name, date of birth, address and contact details. Providing false or misleading information during registration constitutes a breach of these Terms and may result in account suspension, forfeiture of winnings and a referral to relevant authorities where appropriate.

2.4 Account Security

You are responsible for keeping your login credentials confidential. You must not share your username or password with any third party. Double Bubble Casino will not be liable for any losses arising from unauthorised access to your account where you have failed to keep your credentials secure. If you believe your account has been compromised, notify us immediately by calling +44 161 829 3310 or emailing contact@double-bubble-casino-uk.com.

3. Know Your Customer (KYC) and Identity Verification

In compliance with the UK Gambling Commission’s requirements and applicable anti-money laundering regulations, Double Bubble Casino is required to verify the identity of all players. This is known as Know Your Customer (KYC) verification.
We may request the following documents at any point:

  • A valid government-issued photo ID (passport, driving licence or national identity card)
  • Proof of address issued within the last three months (utility bill, bank statement or council tax letter)
  • Proof of payment method (a photograph or screenshot of the card or e-wallet used)
  • Proof of source of funds or source of wealth where deposits or transaction patterns require further scrutiny

Until verification is completed to our satisfaction, we reserve the right to restrict gameplay, limit deposit amounts and withhold withdrawals. Failure to provide requested documentation within a reasonable timeframe may result in account suspension.

4. Deposits and Withdrawals

4.1 Deposits

Deposits are processed instantly to your player account. The minimum deposit amount and accepted payment methods are displayed at the cashier. All deposits must be made from a payment method registered in your own name. Third-party deposits are not accepted.

4.2 Withdrawals

Withdrawal requests are processed once identity verification has been completed. Standard withdrawals are processed within the timeframes displayed at the cashier, depending on the payment method selected. Cryptocurrency withdrawals typically complete within one hour of approval. Bank transfers may take longer depending on your financial institution.
We reserve the right to carry out additional security checks before processing any withdrawal. If a withdrawal is flagged for review, our team will contact you directly.

4.3 Currency

All transactions on the Double Bubble Casino platform for United Kingdom players are conducted in British Pounds Sterling (GBP). Where a conversion is required, exchange rates applied will be stated at the point of transaction.

4.4 Chargebacks

Initiating a chargeback with your payment provider in respect of a genuine deposit to your Double Bubble Casino account is considered a breach of these Terms. Where a chargeback is disputed, we reserve the right to suspend your account pending investigation and to recover any funds obtained through fraudulent means.

5. Bonuses and Promotions

5.1 General Bonus Rules

All bonuses and promotional offers are subject to specific terms that are communicated at the time each offer is made available. By accepting any bonus, you agree to the applicable wagering requirements and conditions.
Current promotional offers include:

  • Bubble Blast Offer: deposit £20 and receive 100 Free Spins plus a £50 bonus chip
  • Welcome Bonus: 200% on your first deposit up to £800
  • High Roller Bonus: up to £2,000 plus 150 Free Spins
  • 150 Free Spins promotion
  • Cashback Bonus: 25% weekly cashback

5.2 Wagering Requirements

Bonus funds and free spin winnings are subject to wagering requirements before they can be withdrawn as cash. The specific wagering requirement applicable to each offer is stated in the promotion’s individual terms. Players are advised to read those terms carefully before opting in to any promotion.

5.3 Bonus Abuse

Double Bubble Casino operates a zero-tolerance policy towards bonus abuse. This includes, but is not limited to, opening multiple accounts to claim the same offer, using betting patterns designed to circumvent wagering requirements, or colluding with other players to exploit promotional conditions. Where bonus abuse is identified, we reserve the right to void bonuses, withhold associated winnings and close the account.

5.4 Modification and Withdrawal of Offers

We reserve the right to amend, suspend or withdraw any promotion at any time. Where a promotion is withdrawn before a player has had a reasonable opportunity to fulfil the conditions, any qualifying deposits made specifically for that promotion will be reviewed on a case-by-case basis.

6. Gameplay Rules and Fair Play

6.1 Game Availability

Double Bubble Casino offers access to over 10,000 games from 16 software studios, including live dealer tables provided by Evolution Gaming and Playtech Live. The availability of specific games may vary and is subject to change. Not all games may contribute equally towards wagering requirements.

6.2 Technical Malfunctions

In the event of a technical malfunction during a game session, the outcome of any affected round may be voided at our discretion. We will endeavour to resolve such issues promptly and notify affected players. Double Bubble Casino cannot be held liable for losses arising from technical failures that are outside of our reasonable control, including failures on the part of third-party software providers or internet service disruptions.

6.3 Prohibited Activities

The following activities are strictly prohibited on the Double Bubble Casino platform:

  • Using automated software, bots or scripts to interact with any game or the website
  • Exploiting software bugs, errors or vulnerabilities for financial gain
  • Collusion with other players or casino staff
  • Laundering funds through casino accounts
  • Any form of fraudulent or dishonest conduct

Where prohibited activities are suspected, we will suspend the account pending investigation and may report the matter to the UK Gambling Commission and relevant law enforcement agencies.

7. Responsible Gambling

Double Bubble Casino is committed to promoting responsible gambling in accordance with our obligations under the Gambling Act 2005 and the conditions of our UK Gambling Commission licence. Gambling should be an enjoyable activity, and we want to ensure that all players maintain control over their gambling.

7.1 Tools Available to Players

The following responsible gambling tools are available to all registered players:

  • Deposit limits: set daily, weekly or monthly limits on how much you can deposit
  • Loss limits: set a cap on how much you can lose within a defined period
  • Session time limits: restrict the amount of time you spend playing in a single session
  • Reality checks: receive periodic reminders of how long you have been playing
  • Cool-off periods: take a short break from your account for a period of your choosing
  • Self-exclusion: temporarily or permanently exclude yourself from gambling at Double Bubble Casino

To activate any of these tools, contact our support team or access them directly through your account settings.

7.2 Self-Exclusion and GamStop

Players who wish to self-exclude from all UK-licensed gambling operators can register with GamStop, the national self-exclusion scheme. Once registered, your exclusion will be applied across all operators holding a UK Gambling Commission licence, including Double Bubble Casino. Self-exclusion through GamStop cannot be reversed for a minimum of six months.
If you self-exclude and subsequently attempt to open a new account or circumvent self-exclusion, we will close that account immediately and return any deposits made.

7.3 Support Organisations

If you are concerned about your gambling or that of someone you know, free and confidential support is available from:

7.4 Underage Gambling Prevention

We take our responsibilities regarding underage gambling extremely seriously. We recommend that parents and guardians install parental control software to prevent minors from accessing gambling websites. Recommended tools include Net Nanny and Gamban. If you suspect that a minor has accessed your account or the Double Bubble Casino website, please contact us immediately.

8. Anti-Money Laundering

Double Bubble Casino complies fully with the Proceeds of Crime Act 2002, the Terrorism Act 2000, and the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.
We are required by law to monitor transactions, report suspicious activity to the National Crime Agency (NCA), and carry out enhanced due diligence where the circumstances warrant it. We may request information about the source of funds deposited into your account at any time. Failure to provide satisfactory evidence may result in a delay or refusal of withdrawals and, where required by law, a report to the relevant authorities.

9. Privacy and Data Protection

Double Bubble Casino processes your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By registering an account, you acknowledge that we will collect, store and use your personal information for the purposes of operating your account, complying with our legal obligations, verifying your identity and processing transactions.
Your personal data will not be sold to third parties. It may be shared with regulatory authorities, payment processors and identity verification providers as required by law or necessary for the provision of our services. You have the right to access, correct or request the deletion of your personal data, subject to our legal obligations to retain certain records.
For further information, please refer to our Privacy Policy, available on the Double Bubble Casino website.

10. Intellectual Property

All content on the Double Bubble Casino website, including but not limited to text, graphics, logos, game content, software and design elements, is the property of Double Bubble Casino Online or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify or create derivative works from any content without our prior written consent.

11. Limitation of Liability

Double Bubble Casino provides its services on an “as is” basis. To the maximum extent permitted by applicable law, we exclude all liability for:

  • Loss of profits, revenue, business or anticipated savings
  • Any indirect, consequential or special losses
  • Losses arising from technical failures, service interruptions or third-party provider issues
  • Loss or corruption of data

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

12. Complaints and Dispute Resolution

12.1 Internal Complaints Process

If you have a complaint about any aspect of our service, please contact us in the first instance:

We aim to acknowledge all complaints within 24 hours and to provide a full response within eight weeks of receipt.

12.2 Alternative Dispute Resolution

If you are not satisfied with our response to your complaint, you have the right to refer the matter to an Alternative Dispute Resolution (ADR) provider approved by the UK Gambling Commission. This service is free of charge to players and provides an independent review of your complaint.
You may also contact the UK Gambling Commission directly via their website at www.gamblingcommission.gov.uk if you believe we have breached the conditions of our licence.

13. Account Closure and Termination

13.1 Closure by the Player

You may close your account at any time by contacting our support team. Upon closure, any remaining balance in your account will be returned to you via your most recently used withdrawal method, provided that all verification requirements have been met. Bonus balances that have not met wagering requirements will not be returned.

13.2 Closure by Double Bubble Casino

We reserve the right to suspend or permanently close an account at our discretion, with or without notice, where:

  • We suspect fraudulent, dishonest or criminal activity
  • You have breached these Terms and Conditions
  • You have provided false information during registration or verification
  • We are required to do so by a regulatory authority or court order
  • Your continued use of the platform poses a risk to you or to the integrity of our operations

Where an account is closed due to a breach, any remaining balance may be withheld pending investigation. We will notify you of our findings and any decision regarding the return of funds within a reasonable timeframe.

14. Amendments to These Terms

Double Bubble Casino reserves the right to amend these Terms and Conditions at any time. Where changes are material, we will notify you by email or by a prominent notice on the website. Continued use of the platform following notification of amended Terms will constitute your acceptance of the revised version. If you do not agree with any changes, you must stop using the site and close your account.

15. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your rights to refer matters to the UK Gambling Commission or an approved ADR provider as described in Section 12.

16. Contact Information

For any questions regarding these Terms and Conditions, you may reach us through the following channels:

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