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Responsible Gambling

Double Bubble Casino > Responsible Gambling
Last updated: 08/05/2026
Relevance verified: 19/06/2026

Our Commitment to Safer Gambling

At Double Bubble Casino, gambling is meant to be an enjoyable activity, nothing more and nothing less. For the vast majority of players, it stays exactly that. But we recognise that for some people, gambling can stop being fun and start causing real harm, and when that happens, we want to be part of the solution, not a barrier to getting help.

Double Bubble Casino operates under a licence issued by the UK Gambling Commission (UKGC), reference available on request. That licence carries legal obligations we take seriously, not as a compliance exercise but as a genuine responsibility to every person who plays here. Everything on this page reflects those obligations alongside our own commitment to your wellbeing.

Gambling should never be used to make money, escape problems, or cope with stress. Every game at Double Bubble Casino, whether a slot, a live table, or anything else in our library, is governed by a certified random number generator. The house always holds a mathematical edge over the long run. There is no system, strategy, or timing that changes this. If you find yourself believing otherwise, that is a signal worth paying attention to.

Who Can Play at Double Bubble Casino

Double Bubble Casino is strictly for adults. You must be 18 years of age or older to register an account and play for real money. We verify age at registration and may request additional documentation at any point. Players who are found to be under 18 will have their accounts closed immediately and any funds returned in accordance with UKGC requirements.

We also have a duty to protect people who are in self-exclusion. If you have excluded yourself from gambling through GamStop or directly with us, attempting to create a new account is a breach of that arrangement. Our systems are linked to the GamStop national self-exclusion register and we take reasonable steps to identify and close accounts belonging to self-excluded individuals.

Tools Available to You

Your account settings at Double Bubble Casino include a range of tools designed to help you stay in control. You do not need to be experiencing problems to use them; many players find that setting limits from the outset is simply a sensible habit.

Deposit Limits

You can set a maximum amount you are willing to deposit over a daily, weekly, or monthly period. Once a limit is in place, it takes effect immediately. Any request to increase a limit is subject to a minimum 24-hour cooling-off period before it comes into force, as required by UKGC rules. Reductions take effect straight away.

Loss Limits

A loss limit caps the amount you can lose over a chosen time period. If you reach that ceiling, play for real money stops until the period resets. This tool can be particularly useful for players who find it difficult to stop at a mental threshold they have set for themselves.

Session Time Limits

You can restrict how long you spend playing in a single session. When the time is up, you will be prompted to decide whether to continue. We also display a clock during your session so you always know how long you have been playing.

Reality Checks

At intervals you choose, a message will appear on screen summarising your session activity, including time played and net position. This is a straightforward way to stay grounded about what is actually happening rather than getting lost in the rhythm of play.

Cool-Off Period

If you want a short break, a cool-off period temporarily restricts access to your account for a period of your choosing, typically between 24 hours and six weeks. You will not receive marketing communications during this time. At the end of the period, access is restored without you needing to contact us.

Self-Exclusion

Self-exclusion is a more serious step. It closes your account for a minimum of six months and can be set for longer. During self-exclusion you cannot gamble at Double Bubble Casino, you will be removed from all marketing lists, and we will take reasonable technical steps to block you from rejoining during the exclusion period. After the minimum period has ended, there is a mandatory 24-hour reflection window before any account can be reopened, and we will not make it straightforward to undo.

To self-exclude directly with us, contact our support team:

Our offices are located at Level 10, 3 Hardman Street, Spinningfields, Manchester, M3 3HF. Support is available Monday to Saturday, 9AM to 6PM.

GamStop: National Self-Exclusion

GamStop is a free national self-exclusion scheme that allows you to restrict your access to all online gambling companies licensed in Great Britain in one step. Registering with GamStop means that every UKGC-licensed operator, including Double Bubble Casino, is required to prevent you from opening or using an account.

You can register at www.gamstop.co.uk. It is free, it takes a few minutes, and it is one of the most effective practical tools available for anyone who wants to step back from gambling entirely.

Recognising Problem Gambling

Problem gambling does not always look the same from the inside as it does from the outside. The following signs, whether you notice them in yourself or in someone close to you, are worth taking seriously:

  • Spending more money on gambling than you can comfortably afford to lose
  • Chasing losses by continuing to play to try to win back what you have spent
  • Feeling irritable, anxious, or low when you are not gambling
  • Hiding gambling activity from family or friends
  • Borrowing money or selling possessions to fund gambling
  • Neglecting work, family, or other responsibilities because of time or money spent gambling
  • Making repeated unsuccessful attempts to cut down or stop
  • Gambling as a way of escaping negative feelings or difficult situations

Recognising these patterns is not a reason for shame. It is the first practical step towards doing something about them.

Support Organisations

Several independent organisations offer free, confidential support for people affected by gambling problems. None of them require you to have hit rock bottom before reaching out, and all of them are equipped to help at any stage.

GamCare

GamCare operates the National Gambling Helpline, available 24 hours a day, seven days a week. You can call 0808 8020 133 or access free chat support at www.gamcare.org.uk. GamCare also provides structured counselling and a peer support forum.

BeGambleAware

BeGambleAware offers information and referrals to treatment services across Great Britain. Their website at www.begambleaware.org includes a self-assessment tool and guidance for both players and their families.

Gambling Therapy

Gambling Therapy provides free online support for anyone affected by gambling harms, with services available in multiple languages. Visit www.gamblingtherapy.org for live chat, forums, and self-help resources.

Gamblers Anonymous

Gamblers Anonymous runs peer support meetings across the United Kingdom. Details of local groups and meeting times can be found at www.gamblersanonymous.org.uk.

Gordon Moody

Gordon Moody provides residential treatment programmes for people with severe gambling disorders. Referrals and programme details are available at www.gordonmoody.org.uk.

Citizens Advice

If gambling has created financial or legal difficulties, Citizens Advice can help. Free guidance is available at www.citizensadvice.org.uk or by calling 0800 144 8848.

Protecting Children and Young People

No-one under the age of 18 may register or play at Double Bubble Casino. If you share a device with younger family members, we strongly recommend putting safeguards in place to prevent access to online gambling sites.

Several independently verified parental control tools are designed specifically for this purpose:

  • Gamban blocks gambling websites and apps across all devices on a network
  • BetFilter provides device-level blocking across multiple operating systems
  • Net Nanny offers broad content filtering including gambling categories
  • GamBlock is specifically designed to block gambling content and is highly regarded in the field

These tools are separate from anything Double Bubble Casino controls. Installing one at the router or device level gives you consistent protection regardless of which site or app a young person might attempt to access.

How We Identify and Act on Risk

Double Bubble Casino monitors player activity for indicators of potential harm. Our responsible gambling systems look at patterns such as extended playing sessions, sudden changes in deposit or wagering behaviour, chasing-loss patterns, and other markers that research has linked to gambling harm. Where those indicators appear, we may reach out directly, apply account restrictions, or take other protective steps even without a request from the player.

This is not surveillance for its own sake. It is how a licensed operator in Great Britain is expected to behave under the UKGC’s rules on customer interaction, and it is something we think is worth doing properly.

If you receive a responsible gambling communication from us, we ask you to take it seriously. It is sent in good faith based on what we can see from our position, and you are always welcome to discuss it with our support team.

Financial Blocking Tools

Some UK banks now allow customers to block gambling transactions at the card level. If you bank with one of the major high street providers, it is worth checking whether your banking app includes this feature. Enabling it means that any attempted deposit at an online gambling site will be declined at source, which can be a practical first step if you are trying to limit spending before going further.

Getting in Touch

If you have questions about any of the tools or information on this page, or if you need help setting up account limits or starting a self-exclusion, our support team is available to assist:

Responsible gambling queries are handled as a priority. If you contact us about a self-exclusion request during supported hours, we will action it without delay. Outside of those hours, please use GamStop at www.gamstop.co.uk for immediate national cover.

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