What This Policy Covers
This Cookie Policy applies to double-bubble-casino-uk.com (“the Website”), operated by Double Bubble Casino, registered at Level 10, 3 Hardman Street, Spinningfields, Manchester, M3 3HF, United Kingdom. It explains what cookies are, which ones we use, why we use them, and how you can control them.
We are required to provide this information under the UK Privacy and Electronic Communications Regulations 2003 (PECR), the UK General Data Protection Regulation (UK GDPR), and the Data Protection Act 2018. As a gambling operator licensed by the UK Gambling Commission, we also follow the Commission’s requirements regarding transparent data handling and player protection.
By continuing to use the Website after being shown our cookie notice, you acknowledge that you have read this policy. Where your consent is required, it will be collected through our cookie consent tool before any non-essential cookies are placed on your device.
What Cookies Are
Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work as intended, improve their efficiency, and provide information to the website owner. Cookies do not carry viruses and cannot access any other information on your device beyond what they are designed to store.
Alongside cookies, we may also use similar technologies such as web beacons, pixel tags, and local storage. For the purposes of this policy, we refer to all of these collectively as “cookies” unless a specific distinction is necessary.
Categories of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the Website to function. They allow you to log in to your account, move between pages without losing your session, and use core features such as the game lobby, cashier, and responsible gambling tools. Without them, the services you have requested cannot be provided.
Strictly necessary cookies do not require your consent under PECR, but we are still required to tell you about them. They cannot be switched off through our cookie settings tool, although you can block them through your browser settings, with the understanding that doing so will significantly impair your ability to use the site.
Examples of what these cookies do:
- Keep you logged in during your session
- Remember items in your game history within a session
- Ensure secure connections to our payment and account systems
- Store your cookie consent preferences so we do not ask again unnecessarily
- Support fraud detection and security monitoring required under our UKGC licence
Performance and Analytics Cookies
These cookies collect information about how visitors use the Website, including which pages are visited most often, how long people spend on each page, and whether any errors are encountered. The information is aggregated and used to improve how the Website works.
We use tools such as Google Analytics to gather this data. The data collected does not identify you personally, but it does help us understand patterns across our user base. These cookies are only placed on your device with your consent.
Examples of what these cookies do:
- Count unique visits and sessions
- Record which games or pages receive the most engagement
- Identify technical errors or slow-loading pages
- Help us measure the effectiveness of changes we make to the site
Functional Cookies
Functional cookies allow the Website to remember choices you make and provide enhanced, more personalised features. They may be set by us or by third-party providers whose services we have added to our pages.
These cookies are only placed with your consent. If you do not allow them, some personalisation features will not work as intended.
Examples of what these cookies do:
- Remember your preferred language or display settings
- Store your preferred deposit method for future visits
- Recognise you as a returning player and adjust content accordingly
- Enable live chat functionality so you can contact our support team
Targeting and Advertising Cookies
These cookies are set through the Website by our advertising partners. They may be used to build a profile of your interests based on your browsing activity across different websites, and to show you relevant advertisements on other sites. They work by uniquely identifying your browser and device.
These cookies are only placed with your consent. If you do not allow them, you may still see advertising, but it will be less relevant to your interests. Under UK GDPR, we require a lawful basis for processing in connection with these cookies, which is your explicit consent.
Please note that in line with UK Gambling Commission guidelines, we take steps to ensure that our advertising is not targeted at individuals who have self-excluded or who show signs of being under 18. Targeting cookies are part of how we implement and monitor those controls.
Third-Party Cookies
Some cookies on the Website are set by third parties whose services are embedded in our pages. These include game providers such as Evolution Gaming and Playtech Live, payment processors, and analytics platforms. We do not have direct control over the cookies placed by these third parties, and you should refer to their own privacy and cookie policies for full details.
Third-party providers we work with may include:
- Google Analytics – website performance and traffic analysis
- Evolution Gaming – live dealer game delivery
- Playtech Live – live dealer game delivery
- Payment service providers for secure transaction processing
- Customer support software providers for live chat functionality
Where third parties act as data processors on our behalf, we have data processing agreements in place with them as required under UK GDPR. Where they act as independent controllers, their own policies govern how your data is used.
How Long Cookies Last
Cookies fall into two broad categories based on how long they remain on your device:
- Session cookies are temporary. They are deleted from your device as soon as you close your browser. We use session cookies primarily for account security and to maintain your logged-in state.
- Persistent cookies remain on your device for a set period of time, or until you delete them manually. The duration varies by cookie. We do not retain persistent cookies for longer than is necessary for their purpose, and in no case will we store cookies for longer than permitted under applicable law.
You can see the specific expiry period for each cookie by reviewing your browser’s cookie storage or by using our cookie consent management tool, which lists active cookies and their durations.
Your Choices and How to Manage Cookies
Cookie Consent Tool
When you first visit the Website, you will be presented with a cookie banner that allows you to accept all cookies, reject non-essential cookies, or customise your preferences by category. You can update your preferences at any time by accessing the cookie settings link in the footer of the Website.
Please be aware that withdrawing consent does not affect the lawfulness of any processing that took place before you withdrew it.
Browser Settings
Most web browsers allow you to control cookies through their settings. Depending on your browser, you can typically:
- View the cookies stored on your device
- Delete cookies individually or in bulk
- Block all cookies from being set
- Block cookies from specific websites
- Set your browser to notify you when a cookie is about to be placed
You can find guidance on managing cookies in the most common browsers below:
Note that if you block or delete cookies, certain features of the Website may not function correctly, including your ability to log in, access the game lobby, or use responsible gambling tools. We strongly recommend that you do not block strictly necessary cookies if you wish to use the site in full.
Opting Out of Analytics
You can prevent Google Analytics from collecting data about your use of the Website by installing the Google Analytics Opt-out Browser Add-on.
Cookies and Responsible Gambling
As a UK Gambling Commission licensed operator, responsible gambling is a core part of how we operate the site. Certain cookies play a direct role in supporting player protection measures. For example:
- Session cookies are used to enforce deposit limits and session time reminders that you set in your account
- Cookies help us apply self-exclusion decisions, including those processed through GAMSTOP, consistently across your sessions
- Analytics cookies allow us to monitor patterns that may indicate gambling-related harm, such as unusually long sessions or repeated deposit attempts after losses
These uses are considered legitimate interests and, where applicable, form part of our licence obligations. We will not disable cookies that support responsible gambling compliance even if you opt out of other performance or analytics cookies.
Age Verification and Cookies
We are legally required to verify that all players are aged 18 or over before they can deposit or play for real money. Cookies are used as part of the technical processes that support age and identity verification checks carried out in line with UKGC requirements. These cookies are strictly necessary and cannot be disabled.
Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, law, or our operating practices. When we make material changes, we will notify you through a prominent notice on the Website or, where appropriate, by other means such as email. We encourage you to review this page periodically to stay informed about how we use cookies.
Continued use of the Website after any changes take effect constitutes your acknowledgement of the updated policy. Where renewed consent is required under UK GDPR or PECR, we will request it through our cookie consent tool.
Contact Us
If you have any questions about this Cookie Policy or how we handle your data more broadly, you can reach us through the following channels:
- Post: Double Bubble Casino, Level 10, 3 Hardman Street, Spinningfields, Manchester, M3 3HF, United Kingdom
- Phone: +44 161 829 3310
- Email: contact@double-bubble-casino-uk.com
- Online: Contact Us page
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection and privacy rights.