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License Information

Double Bubble Casino > License Information
Last updated: 08/05/2026
Relevance verified: 19/06/2026

Operator Details and Legal Status

Double Bubble Casino is operated by a company registered and incorporated in the United Kingdom, with its registered office at Level 10, 3 Hardman Street, Spinningfields, Manchester, M3 3HF, United Kingdom. All gambling services offered through the website double-bubble-casino-uk.com are provided in compliance with the applicable laws and regulations governing the provision of remote gambling services within Great Britain.

Gambling Licence

Issuing Authority

Double Bubble Casino holds a Remote Casino Licence issued by the UK Gambling Commission (UKGC), which is the statutory body responsible for regulating commercial gambling in Great Britain under the Gambling Act 2005. The UK Gambling Commission operates under the oversight of the Department for Culture, Media and Sport and maintains a publicly accessible register of all licence holders.

Licence Details

  • Licence Number: 38905
  • Licence Type: Remote Casino Operating Licence
  • Issuing Regulator: UK Gambling Commission
  • Regulator Website: www.gamblingcommission.gov.uk
  • Territory of Service: Great Britain

Players may independently verify the validity of this licence by consulting the UK Gambling Commission’s public register at www.gamblingcommission.gov.uk/check-if-an-operator-is-licensed. The operator’s licence number should be used when conducting this verification.

Age Restriction and Eligibility

Access to gambling services provided by Double Bubble Casino is strictly restricted to individuals who are 18 years of age or older. This requirement is a statutory obligation under the Gambling Act 2005 and is enforced without exception. The operator employs age verification procedures at the point of registration and may request documentary evidence of age at any stage of the customer relationship.

Persons who are under the age of 18 are prohibited from registering an account, making deposits, or participating in any gambling activity offered through this platform. Any account found to have been opened by a person under the legal age will be closed immediately and any funds held within such an account will be dealt with in accordance with applicable regulatory guidance.

Additionally, the operator reserves the right to restrict access to its services on the basis of other eligibility criteria, including but not limited to geographical restrictions and the customer’s enrolment in a self-exclusion scheme.

Anti-Money Laundering and Know Your Customer Policy

Regulatory Framework

Double Bubble Casino is obligated to comply with the Proceeds of Crime Act 2002, the Terrorism Act 2000, the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended), and all associated guidance issued by the UK Gambling Commission in relation to anti-money laundering (AML) compliance. These obligations apply to all customer transactions and relationships without exception.

Customer Due Diligence

As part of its Know Your Customer (KYC) obligations, the operator applies customer due diligence measures to all account holders. This process may require customers to provide the following documentation:

  • Proof of identity, such as a valid passport, national identity card, or driving licence
  • Proof of residential address, such as a recent utility bill or bank statement dated within the preceding three months
  • Source of funds documentation where the volume or nature of transactions warrants enhanced due diligence
  • Source of wealth documentation where the operator has reasonable grounds to request it under applicable AML legislation

Enhanced Due Diligence

Where a customer is identified as a Politically Exposed Person (PEP), or where the customer’s transaction profile presents indicators consistent with money laundering or terrorist financing risk, the operator will apply enhanced due diligence measures. These measures may include additional document requests, restrictions on account activity, and, where legally required, reporting to the National Crime Agency via a Suspicious Activity Report (SAR).

Transaction Monitoring

The operator maintains ongoing monitoring of customer transactions for the purpose of identifying activity that is inconsistent with the customer’s known profile or that presents indicators of financial crime. Where such activity is identified, the operator will take appropriate action in accordance with its internal AML procedures and applicable legal obligations. The operator does not disclose the specifics of its monitoring parameters, as required by the tipping-off provisions of the Proceeds of Crime Act 2002.

Customers are required to co-operate fully with all requests for documentation and information made under the operator’s AML and KYC procedures. Failure to provide requested documentation within a reasonable timeframe may result in the suspension or termination of the customer’s account and the withholding of funds pending compliance review.

Data Protection

Legal Basis for Processing

Double Bubble Casino processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The operator acts as data controller in respect of all personal data collected from customers through its website and associated services. The legal bases upon which personal data is processed include the performance of a contract with the customer, compliance with legal obligations (including AML, KYC, and UKGC regulatory requirements), the legitimate interests of the operator, and, where applicable, the explicit consent of the data subject.

Categories of Data Collected

The operator collects and processes personal data that may include full name, date of birth, residential address, contact details, payment information, identity documentation, gambling activity and transaction history, and technical data relating to the customer’s use of the platform. Data is collected at the point of registration, during the ongoing customer relationship, and in connection with specific regulatory processes such as KYC verification.

Data Retention

Personal data is retained for the periods required by applicable law. In accordance with the Money Laundering Regulations 2017, certain customer records must be retained for a minimum of five years following the end of the customer relationship. Other data may be retained for shorter or longer periods depending on the legal or regulatory basis for its retention.

Customer Rights

Customers hold the following rights in relation to their personal data, subject to applicable legal exemptions:

  • The right to access their personal data
  • The right to rectification of inaccurate data
  • The right to erasure, where no overriding legal obligation requires retention
  • The right to restriction of processing
  • The right to data portability
  • The right to object to processing based on legitimate interests

Requests relating to personal data rights should be submitted in writing to the operator’s data protection contact at contact@double-bubble-casino-uk.com. Customers who consider that the processing of their personal data does not comply with UK GDPR have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

Responsible Gambling

Operator Obligations

Under the conditions of its UKGC Remote Casino Operating Licence, Double Bubble Casino is required to promote responsible gambling and to take all reasonable steps to identify and protect customers who may be experiencing gambling-related harm. This obligation forms a core component of the operator’s licence conditions and is not optional.

Available Player Protection Tools

The following responsible gambling tools are available to all registered customers and may be accessed through the account settings area of the platform:

  • Deposit limits: Customers may set daily, weekly, or monthly deposit limits. Reductions to existing limits take effect immediately. Increases to limits are subject to a mandatory 24-hour cooling-off period before taking effect.
  • Session time limits: Customers may set limits on the duration of individual gambling sessions.
  • Reality checks: Periodic in-session notifications may be configured to remind customers of the time elapsed during a gambling session.
  • Cooling-off periods: Customers may temporarily suspend access to their account for a defined period.
  • Self-exclusion: Customers may permanently or indefinitely exclude themselves from the platform. Self-exclusion requests are processed promptly and result in the immediate suspension of the customer’s account.

GAMSTOP Integration

Double Bubble Casino is integrated with GAMSTOP, the national online self-exclusion scheme for Great Britain. Customers who have registered with GAMSTOP will be prevented from accessing the platform. Customers wishing to self-exclude across all UK-licensed online gambling operators may register with GAMSTOP free of charge at www.gamstop.co.uk.

Support Organisations

Customers seeking information, advice, or support in relation to gambling-related harm may contact the following organisations independently of the operator:

Dispute Resolution

Internal Complaints Procedure

Customers who wish to raise a complaint in connection with their account or the services provided by Double Bubble Casino should contact the operator’s customer support team in the first instance. Complaints may be submitted by the following means:

The operator will acknowledge receipt of a complaint within a reasonable timeframe and will aim to provide a substantive response within eight weeks of the complaint being lodged. Where the complaint concerns a matter of immediate urgency, customers are encouraged to contact the operator by telephone or live chat.

Alternative Dispute Resolution

In the event that a complaint is not resolved to the customer’s satisfaction through the operator’s internal complaints procedure, or where the operator has not provided a final response within eight weeks of the complaint being lodged, the customer has the right to refer the matter to an independent Alternative Dispute Resolution (ADR) entity approved by the UK Gambling Commission.

The operator’s approved ADR provider is:

The ADR process is free of charge to customers. Referral to the ADR entity does not affect the customer’s right to pursue other legal remedies, including the right to commence proceedings in a court of competent jurisdiction.

Regulatory Complaints

Customers who believe that the operator has failed to comply with its obligations under the Gambling Act 2005 or the conditions of its UKGC licence may also report their concerns directly to the UK Gambling Commission. The Commission’s consumer contact information is available at www.gamblingcommission.gov.uk/contact-us.

Applicable Law

The operation of Double Bubble Casino and the relationship between the operator and its customers are governed by the laws of England and Wales. Any disputes arising from or in connection with this relationship that are not resolved through the ADR process shall be subject to the exclusive jurisdiction of the courts of England and Wales, save where mandatory consumer protection provisions of another jurisdiction confer additional rights upon the customer.

This page was last reviewed and updated in May 2026. The operator reserves the right to update the information contained on this page to reflect changes in applicable law, regulatory requirements, or the operator’s internal policies. Customers are advised to review this page periodically.

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